Chapter 10. Governance
Pay attention to governance; it is likely to be your biggest challenge.
Understand your organization’s culture and remove impediments to being customer centered.
Create a meme that resonates with your organization’s imperatives.
Counteract the Dunning-Kruger effect with training.
Design processes that close the loop so the ...
Get Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.