Chapter 12. Staffing

Image The manager of the central user experience design group is the day-to-day leader of the central organization, and also manages the overall progress of user experience design in the company. It is better to have a good manager without much user-centered design experience than an expert who does not understand management.

Image The central user experience design group needs UX professionals who play a number of types of roles. You may need to staff all of these roles and more:

Infrastructure manager

Mentor

Topical specialist

Ecosystem ...

Get Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice, Second Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.