Chapter 12. Staffing
The manager of the central user experience design group is the day-to-day leader of the central organization, and also manages the overall progress of user experience design in the company. It is better to have a good manager without much user-centered design experience than an expert who does not understand management.
The central user experience design group needs UX professionals who play a number of types of roles. You may need to staff all of these roles and more:
Infrastructure manager
Mentor
Topical specialist
Ecosystem ...
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