CHAPTER FOUR
Analyze What You Want the Audience to Do
A Talk With Randall
The next day, Dayna goes to Susan’s office for her meeting with Randall, the subject matter expert for compliance training. Dayna has brought a task list of performance objectives that she wants to verify with Randall. She also feels that there are some missing steps that the policy doesn’t address.
Susan escorts Dayna to a nearby cubicle. She waves at Randall. Randall takes off his earphones and raises his eyebrows. “Randall, I’d like for you to meet Dayna. She’s from learning and development.” Randall nods at Dayna. Dayna smiles. “Randall is in touch with the owners of all of the policies we’re training on, so he’s your point person.”
“Thanks, Susan,” says Dayna. Susan ...
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