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Integrated Management of Processes and Information by Kenneth A. Shaw

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APPENDIX A

Glossary

Accuracy. How closely a measurement or assessment reflects the true value. Not to be confused with precision; see Granularity, Resolution, and Precision.

Attribute. In the context of information, a descriptor that is not usually associated with a numerical value. Some examples are bad, excellent, red, green, tall, small, wide, far, heavy, fast, portrait, and scenic.

Back Office. A term used to denote those activities in a service process that can be performed without interaction with the customer.

Barcode. A pattern of alternating black and white lines, often of varying widths, for labeling products and other items.

Big Data. A collection of data whose very size, rate of accumulation, or increased complexity makes it difficult ...

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