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Integrated Management of Processes and Information by Kenneth A. Shaw

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CHAPTER 4

Use and Acquisition of Information

We will begin this chapter with an aerial view of how information may be used by a business, then spend some time discussing specific details about uses in different functions, followed by some methods for acquiring information more easily and with less cost, and conclude with some suggestions for reducing the effort required to handle information in manufacturing and inventory applications.

Many of you should already be familiar with the B2B, B2C, C2B, and C2C terminology describing the four basic e-commerce interactions between businesses and customers where the first letter represents the creator or supplier of data and products and the second letter represents the receiver or user of data and products. ...

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