Chapter 6Skills and Tools for Management System Development

6.1 Introduction

Montana Wines Limited with wineries in four regions is the largest winery situated in West Auckland in New Zealand. After the takeover of another winery, Penfolds Wines Limited in Montana embarked on a challenging journey towards the development of management systems for process efficiency and to gain competitive advantage. At the time of takeover of Penfolds Wines in 1980s, Montana did not have documented quality management systems (QMSs) as such, but there was a fairly descriptive wine management procedure. Quality control activities were performed by two quality control technicians. The CEO who was totally committed entrusted the task of developing and implementing ...

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