Integrating Business Management Processes

Chapter 11Management Reviews

11.1 Introduction

Effective performance is a critical aspect of any operation. At each level of the organisation, staff perform some fundamental activities: inspectors verify product, operators verify processes, sales staff verify customer requirements and Purchasing Managers verify supplier capability. At the managerial level, managers verify that the processes which oversee the fulfilment of all other processes are defined, implemented, controlled, monitored and maintained. Just as every organisation performs an annual review of financial aspects, forecasting, planning and budgeting, effective performance is realised through regular reviews of all management operations. Like any other process, such reviews require ...