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Intelligent Automation with IBM Cloud Pak for Business Automation
book

Intelligent Automation with IBM Cloud Pak for Business Automation

by Allen Chan, Kevin Trinh, Guilhem Molines, Suzette Samoojh, Stephen Kinder
December 2022
Intermediate to advanced content levelIntermediate to advanced
450 pages
10h 11m
English
Packt Publishing
Content preview from Intelligent Automation with IBM Cloud Pak for Business Automation

6

Chatbot with RPA

One of the unique capabilities of IBM Robotic Process Automation (IBM RPA) is the ability to build chatbots and interactive voice agents without extensive knowledge of Natural Language Processing (NLP) or dependency on other language services. NLP is a field of computer science concerned with identifying entities, such as names and addresses from written prose, and what would appear in a chat interaction. Using NLP features can simplify automating interactions with humans, and IBM RPA provides commands that take advantage of NLP.

This chapter will outline the steps necessary to build a chatbot with IBM RPA but will also discuss when a more elaborated solution would be needed.

We’ll cover the following topics in this chapter: ...

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Publisher Resources

ISBN: 9781801814775Supplemental Content