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Intelligent Automation with IBM Cloud Pak for Business Automation
book

Intelligent Automation with IBM Cloud Pak for Business Automation

by Allen Chan, Kevin Trinh, Guilhem Molines, Suzette Samoojh, Stephen Kinder
December 2022
Intermediate to advanced content levelIntermediate to advanced
450 pages
10h 11m
English
Packt Publishing
Content preview from Intelligent Automation with IBM Cloud Pak for Business Automation

11

Engaging Business Users with Business Applications

Business users are key participants in most successful automation solutions. You might think that, by automating a business process, your business users no longer play a pivotal role in your business processes, but that’s rarely the case. For example, your customer service representative might need to kick off your automation when they interact with a client. Or a subject matter expert may have to step in to manually handle an error situation that isn’t yet automated or can’t be automated.

In addition, it’s often wise to build your automated solution iteratively. You’d do this by starting with a solution where there is heavy human involvement and only a little automation. You’d then incrementally ...

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Publisher Resources

ISBN: 9781801814775Supplemental Content