How to Lead During a Crisis: Lessons From the Rescue of the Chilean Miners
When 33 Chilean miners were rescued after being trapped underground for 69 days, the world cheered. Here’s what your company can learn from key leadership decisions made during the mine cave-in crisis.
The smart phone of Chile’s minister of mining, Laurence Golborne, came to life at 11 p.m. on Aug. 5, 2010, with a text message made even more chilling by its brevity and lack of detail: “Mine cave-in Copiapó; 33 victims.” Sixty-nine days later, standing by the mine, Golborne — along with an estimated 1 billion television viewers — watched as the cave-in victims emerged unscathed. A rescue crew had worked literally ...
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