Chapter . A problem solving approach to developing product support systems

R.M. Setchi, N. Lagos

Manufacturing Engineering Centre, Cardiff University, Queen’s Buildings, Cardiff CF24 3AA, UK


Problem solving has traditionally been one of the principal research areas for artificial intelligence. Yet, although artificial intelligence techniques have been employed in several product support systems, the benefit of integrating product support, artificial intelligence, and problem solving, is still unclear. This paper studies the synergy of these areas and proposes a structured problem solving approach that integrates product support systems and artificial intelligence techniques. The approach includes defining and classifying product support ...

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