Chapter . A knowledge-based system to schedule multi-skilled labor with variable demand

S. Ibrahim, M. Khater, and H. Ghareeb.

Department of Industrial Engineering, University of Zagazig, Egypt

Abstract

Workforce is a required resource for any organization to achieve its goals. This resource should be managed well, and optimized to make the best use of it at minimum cost. The tour-scheduling problem is the problem of assigning labor to shifts for a given planning horizon.

We focus our work on solving the tour problem for organizations which operate continuously and comprise multi-skill labor classified hierarchically. The demand for labor is varying from shift to shift. The resulted schedule shows the on-off shifts for each employee. Moreover, we ...

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