Interaction Design for Complex Problem Solving

INTRODUCTION

Over the last decade, a lack of software that is truly useful for solving complex problems has become a pressing concern. Professionals who use such software vent their frustrations with increasing exasperation:

“My analysts need an application that helps them know what they’re seeing in the numbers. They’re overwhelmed by information and end up regurgitating data without analyzing it.” (Director of Category Management in a nationally renowned super center)

“Our medication program doesn’t intend to impede clinical judgment, but it certainly does. It limits what nurses can do and when and how they can do it. Nursing isn’t that exacting. In a lot of ways, the program causes more problems than it solves.” (nurse manager in a nationwide ...