What Makes Complex Problem Solving Complex?

To an analyst swamped with data and struggling to stay afloat while solving complex problems, today’s computerized work world seems a pretty unfriendly place. Massive amounts of data are available for everyday problem solvers and decision makers, but the resources for making strategic use of them are paltry. For example, to figure out who is buying what and how to cross-sell to them, analysts for an e-commerce Web site must integrate and interpret a sea of data on buyers’ portal entries, click-through paths, transactions, and demographics. Similarly, hospital nurses determining dosages of medications have to work with huge amounts of medical data—often dispersed across systems including information ...

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