Decision-Making in Complex Systems of Patient Care
The cases we have considered so far have examined usefulness for complex problem solving in two distinct types of human-computer systems of work: Centrally scheduled systems and information service systems. In the first type, problem solving software for information technology (IT) troubleshooting and the troubleshooters themselves are part of the complex infrastructure in which problems reside. They serve this system and keep it up and running. In the second type of work system, problem solvers such as Anya, Marty, and the root cause analysis (RCA) team are decision-making analysts concerned with problems occurring in a complex social system. Their software serves them by providing relevant ...
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