After going through this chapter, you should be able to:
Define the term “outsourcing” in the context of the modern world economy
Examine the different forms of outsourcing
Understand the factors that have acted as drivers of outsourcing
Review the factors responsible for the emergence of India as a major outsourcing destination
Understand the contribution of the IT/ITES industry in the Indian context
New technology parks on the dusty outskirts of India's major cities are buzzing with activity. Inside Infosys Limited's 22-hectare campus in Bangalore, 250 engineers develop IT applications for the Bank of America. Elsewhere, Infosys staffers process home loans for GreenPoint ...