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International Operations by Harm-Jan Steenhuis

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CHAPTER 2

National Culture

It was some 20 plus years ago, in 1990. Until then I had traveled in several European countries but this was the first time that I traveled across the Atlantic Ocean to the United States. I arrived at JFK airport in New York City on a beautiful summer day and from there I was on a bus toward the hotel. This is where I experienced what could be characterized as a culture shock. The shock was the toilet. The toilet in the hotel, as are many still today in the United States, was a bowl that was filled with water. In Europe, I had mainly experienced toilets that had a plateau. I could not figure out why you would want a toilet bowl filled with water because any kind of delivery (loose Dutch translation) you had to make ...

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