CHAPTER 6

International Practices and Operations Networks

In April 2004, I was on a trip to Cancun in Mexico. On my way there, I had a stop-over at the Benito Juárez International Airport in Mexico City. While at the airport waiting for my connecting flight, I made two observations. First, although my connection time was only a couple of hours, there was no information on the screens with regard to my connecting flight. In fact, this made me rather uncomfortable. As a passenger on flights within Europe and the United States, mostly when you arrive at an airport there are large screens with flight information of flights for the entire day, or so it seems. In any event, flights are scheduled well in advance, gates are assigned in advance, and ...

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