Interpersonal Communication Skills in the Workplace, Second Edition

Introduction

Welcome to the AMA’s Self-Study course on effective interpersonal communications in the workplace. No matter what your current skill level as a communicator and no matter what your current status—manager, supervisor, or employee—this course will help you to be more effective.

Many people look at others who are good communicators and assume that they were always that way! Not true. Good communicators are made, not born. Their backgrounds may be conducive to the development of communication skills, but, as with most skills, the ability to communicate effectively is strengthened through study and practice. Good communicators are people who have internalized what they’ve learned to the point where they don’t think about their skills ...