Interpersonal Communication Skills in the Workplace

Second Edition

Course Code 97003

INSTRUCTIONS: Record your answers on one of the scannable forms enclosed. Please follow the directions on the form carefully. Be sure to keep a copy of the completed answer form for your records. No photocopies will be graded. When completed, mail your answer form to:

Educational Services

American Management Association

P.O. Box 133

Florida, NY 10921

1. Which of the following is one of the building blocks of persuasion?

(a) Trust

(b) Practice

(c) Sales experience

(d) Observing others

2. Compared to people from Northern Europe or the United States, business people in Japan and Latin America typically spend time ____________________ before getting down ...

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