By the end of this chapter you should be able to:
• Define effective interpersonal communications.
• Explain why effective communication is so important in the workplace.
• List three categories of damage caused by poor communication.
• Identify three factors that contribute to poor communication.
Communication is a complex activity involving words, body language, voice tone and volume, the topic under discussion, the prejudgments that people bring to the topic, and the “communication history” between participants in the discussion. Communication ...