By the end of this chapter you should be able to:
• Describe three characteristics of the ‘new’ workplace.
• Explain how geographically dispersed and team-based work have made communications more challenging.
• Describe technologies used to facilitate team and remote communication.
• List three characteristics of effective e-mail.
We normally think of communication as a personal thing—the exchange of information between two or more individuals. Most chapters of this book examine different facets of that exchange and explain how you can make it more effective. ...