5Verbal Communication

images

Learning Objectives

By the end of this chapter you should be able to:

• Explain the relationship between verbal and nonverbal communication.

• Explain how voice volume and tone affect verbal communication.

• List four major verbal communication bad habits—and how to correct them.

• Identify three good verbal habits to cultivate.

COMMUNICATION HAS MANY DIMENSIONS

When we think about communication, we usually think of what is said or written to others. We wonder, “Did I use the right words? Were my words clear? Did I leave anything out?” As you’ll discover in this chapter and the next, there’s much more to communication than ...

Get Interpersonal Communication Skills in the Workplace, Second Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.