By the end of this chapter you should be able to:
• Explain the relationship between verbal and nonverbal communication.
• Explain how voice volume and tone affect verbal communication.
• List four major verbal communication bad habits—and how to correct them.
• Identify three good verbal habits to cultivate.
When we think about communication, we usually think of what is said or written to others. We wonder, “Did I use the right words? Were my words clear? Did I leave anything out?” As you’ll discover in this chapter and the next, there’s much more to communication than ...