5Verbal Communication


Learning Objectives

By the end of this chapter you should be able to:

• Explain the relationship between verbal and nonverbal communication.

• Explain how voice volume and tone affect verbal communication.

• List four major verbal communication bad habits—and how to correct them.

• Identify three good verbal habits to cultivate.


When we think about communication, we usually think of what is said or written to others. We wonder, “Did I use the right words? Were my words clear? Did I leave anything out?” As you’ll discover in this chapter and the next, there’s much more to communication than ...

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