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Interpersonal Communication Skills in the Workplace, Second Edition by Richard Luecke, Jeffery H. Davis, Perry McIntosh

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8Giving and Receiving Feedback

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Learning Objectives

By the end of this chapter you should be able to:

• Explain the feedback concept.

• List the four characteristics of effective feedback.

• Identify the factors necessary in effectively giving feedback.

• Identify the elements you need to receive feedback in a way that improves workplace performance.

THE CONCEPT OF FEEDBACK

This chapter focuses on two enormously important dimensions of interpersonal communication: giving and receiving feedback. All of us who work in organizations are frequently asked our opinion of a product, a procedure, or an idea. At those times we must be able to articulate ...

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