By the end of this chapter you should be able to:
• Explain the feedback concept.
• List the four characteristics of effective feedback.
• Identify the factors necessary in effectively giving feedback.
• Identify the elements you need to receive feedback in a way that improves workplace performance.
This chapter focuses on two enormously important dimensions of interpersonal communication: giving and receiving feedback. All of us who work in organizations are frequently asked our opinion of a product, a procedure, or an idea. At those times we must be able to articulate ...