12 Emotion in interpersonal communication
Abstract: This chapter explores the role of emotion in recent research and prominent theories of interpersonal communication. It is argued that emotion is both pervasive and rare in interpersonal interaction, and that emotion occurs both within and between people, depending on what aspects of the emotion process are emphasized. Recent research is reviewed on how emotions are communicated verbally and nonverbally, managed taking into account communicative goals, and shared through compassion, sympathy and empathy. Existing research on specific emotions is synthesized and reviewed, including work on: love and affection, loneliness, anger, jealousy, hurt feelings, shame, ...
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