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Interpersonal Communication by Charles R. Berger

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Leanne K. Knobloch and Kelly G. McAninch

13 Uncertainty management

Abstract: Uncertainty management has long been prominent in the field of interpersonal communication as a process central to dyadic interaction. Our goal in this chapter is to explicate cutting-edge theories of uncertainty management within interpersonal communication scholarship. Accordingly, we review six theories that headline the study of message production and message processing under conditions of uncertainty: (a) uncertainty reduction theory, (b) predicted outcome value theory, (c) problematic integration theory, (d) uncertainty management theory, (e) the relational turbulence model, and (f) the theory of motivated information management. We describe each theory’s signature ...

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