By the end of this chapter, you should be able to:
• Name the four types of difficult people.
• List six types of Enforcer behavior.
• List seven types of Scorekeeper behavior.
• List five types of Peacemaker behavior.
Difficult people fall into four broad categories: Enforcers, Scorekeepers, Peacemakers, and Rebel Producers. This chapter will identify variations of each of these types and will outline strategies for turning their self-protective behaviors into collaborative behaviors.
People usually do what they do for good reasons. The stronger ...