5Dealing with Difficult People
Learning Objectives
By the end of this chapter, you should be able to:
• Name the four types of difficult people.
• List six types of Enforcer behavior.
• List seven types of Scorekeeper behavior.
• List five types of Peacemaker behavior.
OUR OBJECTIVE IN DEALING WITH DIFFICULT PEOPLE
Difficult people fall into four broad categories: Enforcers, Scorekeepers, Peacemakers, and Rebel Producers. This chapter will identify variations of each of these types and will outline strategies for turning their self-protective behaviors into collaborative behaviors.
People usually do what they do for good reasons. The stronger ...
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