Interpersonal Skills for Portfolio, Program, and Project Managers

Interpersonal Communication Tools

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While program and project managers have a variety of technical tools to aid them in their work, such as information technology, project management methodologies, and earned value, one tool that is rarely considered in detail is interpersonal communication. Portfolio, program and project managers can make effective use of this tool to improve their teams’ performance. Key interpersonal communication skills include the ability to:

• Use concrete communication skills, which can serve as the “nuts and bolts” of an effective discussion

• Identify and appreciate individual differences among stakeholders

• Pay attention to the tone and texture of the communication

• Recognize communication stoppers.

The Importance of Communications ...