Resolving Conflict and Managing Agreement
8
Conflict is inevitable in portfolio management, program management, and project management because of the complexities involved, the myriad different stakeholders, the requirements to show the value and benefits of the work that is to be done and then to realize these benefits, and the need to complete programs and projects on time, within budget, according to specifications, and with customer satisfaction. PMI (2008a) notes that conflicts arise because:
Necessary resources are lacking
The schedule has been imposed on the team rather than developed by the team
There are differences in the personal work styles of each team member and the project manager.
By using a team charter (or, as PMI recommends, ...
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