Interpersonal Skills for Portfolio, Program, and Project Managers

Introduction

Interpersonal issues in projects and programs as well as in portfolio management can be messy and uncomfortable. Most significantly for the project manager, people issues can hinder project success; in particular, they can make it difficult to meet the project‧s schedule and budget and can jeopardize customer satisfaction with the project‧s scope and quality requirements. In program management, people issues can get in the way of the delivery of benefits, not only from the individual projects that compose the program but, more importantly, from the program as a whole. They also can interfere with governance approval and the ability to meet and manage stakeholder expectations. The overall value of the program‧s deliverables may decrease. ...