Interpersonal Skills Training

CHAPTER 1

WHY THIS BOOK?

The impetus for this book came from the enthusiastic response of funeral home staffs who have discovered the rewards of learning effective interpersonal skills. Effective interpersonal or “helping skills” serve as the foundation upon which other life skills are developed. Sound funeral service practice is dependent on high levels of interpersonal communication.

This book is the culmination of the author’s efforts to contribute to funeral service in a productive and, hopefully, meaningful way. My desire is that the contents be of value to both the student just starting out in funeral service and the experienced practitioner. For the student, this book is intended to provide a solid foundation in interpersonal skills training ...