CHAPTER 11

SKILL SIX: QUESTIONING

1. DEFINE THE SKILL

Questioning is a method for gaining information and increasing understanding.

2. IDENTIFY PURPOSES FOR USING THE SKILL

a.   To gain information so you can assist the person with his or her concerns. Often the question will enable you to gain information for aiding the entire family during the arrangement conference.

b.   To be able to question effectively increases understanding for both you and the person(s) you are helping.

Special Note

As a good general rule, question for only two purposes:

to obtain specific information, and

to direct the person’s interaction with you into more helpful areas.

3. ENHANCE UNDERSTANDING OF QUESTIONING

Questioning is one of the most important helping skills ...

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