CHAPTER 12

SKILL SEVEN: REFLECTING FEELINGS

1. DEFINE THE SKILL

a.   Reflecting feelings is when you express in fresh words the essential feelings, stated or strongly implied, of the person.

b.   Expresses in fewer and different words the essential feelings that have been expressed.

2. IDENTIFY PURPOSES FOR USING THE SKILL

a.   To communicate an understanding of what the person is feeling.

b.   To communicate to the person that “I am hearing you,” “I am with you,” and “I am trying to learn from you—what you are feeling.”

c.   To help the person bring vaguely expressed feelings into clearer awareness.

d.   To understand, as a helping funeral director, what the person is experiencing.

3. ENHANCE UNDERSTANDING OF REFLECTING FEELINGS

Working in funeral ...

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