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Intranet Design Annual 2009: The Year’s Ten Best Intranets by Nielsen Norman Group

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Chapter . L.L.Bean

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Using the intranet

L.L.Bean, Inc. is a privately held, family-owned company that provides quality apparel, reliable outdoor equipment, and expert advice for outdoor activities. Company jobs range from corporate management to retail sales, catalog services, distribution, returns, IT, and HR. Most L.L.Bean employees are based in locations throughout Maine. US store locations extend south from Bangor, Maine, to MacLean, Virginia. International locations include China, Costa Rica, Japan, Hong Kong, Taiwan, Thailand, and Vietnam.

Headquarters: Freeport, Maine

Number of employees the intranet supports: 5,300 to 12,200

Locations of intranet users

Countries: The US and Costa Rica (programmers, sourcing, and supply chain)

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