1How Work Has Changed

I find that a lot of people hold old assumptions about work that no longer apply. So this first part of the book will help you understand how dramatically work has changed, the nature of today’s work, and what engagement looks like in today’s organizations.

It is hard to grasp how rapidly and dramatically the worker’s role has changed in this country. Consider that we even use different words to describe workers now. Few organizations still use the word subordinate to describe workers. Even the word employee has given way to associate in many Fortune 100 organizations. These word changes are a surface sign of the deeper shift in workers’ jobs.

In The New American Workplace, James O’Toole and Edward Lawler provide a detailed ...

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