6A Diagnostic Framework for Rewards

Now that you understand the intrinsic rewards and how they power engagement, you’ll need a diagnostic framework to help you decide two things: (1) which intrinsic rewards need boosting and (2) how to boost those rewards.

We’ll be using the same framework to help you manage both your own engagement and the engagement of the people who report to you. So I’ll briefly introduce it to you here before we start applying it in parts III and IV of the book.

Why Do You Need a Diagnostic Framework?

The short answer is that you need a diagnostic framework to point you toward what’s most likely to make a difference and to save you from having to try motivational solutions in an inefficient, hit-or-miss way.

A large number ...

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