18Enjoying the Ride

We’ll begin this final chapter with a review of key ideas and then end with a final bit of advice.


The key ideas in this book are summarized below.

Work Has Changed Dramatically

Research shows that a sea change has occurred in the nature of work within the space of a single generation. People used to think of work in terms of the activities (behaviors) that workers needed to perform. Bureaucratic organizations used close supervision and elaborate rules to make sure workers performed those activities properly, and the job of workers was mostly to comply with this sort of command-and-control management. By the 1990s, however, the environment had begun to change too rapidly for bureaucratic rules and close supervision ...

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