Chapter 21. The Business Perception of AI

There are lots of examples of routine, middle-skilled jobs that involve relatively structured tasks, and those are the jobs that are being eliminated the fastest.

—Erik Brynjolfsson, Director of MIT’s Initiative on the Digital Economy

Everyone in the industry is using artificial intelligence as a bullhorn to reach and impress the widest possible audience. Everyone is emphasizing artificial intelligence as a powerful tool that could solve any IT issues and streamline any convoluted processes. But, at its core, AI is not magic but only data crunching, elbow grease, and software acumen.

Beyond hype and promises, companies need to seek end-to-end solutions to concrete business problems and measurable results ...

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