© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024
A. KhanIntroducing Microsoft Copilot for ManagersInside Copilothttps://doi.org/10.1007/979-8-8688-0419-9_14

14. Microsoft Copilot for Service

Adeel Khan1  
(1)
Singapore, Singapore
 
14.1 Setting Up Copilot for Service
14.1.1 Licensing Options
14.1.2 M365 Deployment Options
14.1.3 CRM-Based Settings
14.2 Agent-Facing Deployment
14.2.1 Configuring Agent-Facing Copilot for Service
14.2.2 Embedding Agent Copilot for Service
14.3 Summary

The service function is the backbone of any organization. It is the bridge that connects the company to its customers, ensuring that their needs and concerns are addressed promptly and effectively. A robust service function not only enhances ...

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