© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024
A. KhanIntroducing Microsoft Copilot for ManagersInside Copilothttps://doi.org/10.1007/979-8-8688-0419-9_16

16. Microsoft Copilot for Service with Dynamics 365 Customer Service

Adeel Khan1  
(1)
Singapore, Singapore
 
16.1 Copilot for Service Experience
16.1.1 First Login
16.1.2 Email Summary with CRM Context
16.1.3 Draft an Email Response with CRM Context
16.1.4 CRM Actions from the Copilot for Service Pane
16.1.5 Teams with Copilot for Service
16.2 Service Copilot for Dynamics 365 Customer Service Apps
16.2.1 Ask a Question
16.2.2 Summarize Content
16.2.3 Draft an Email
16.2.4 Copilot Experience During Chat
16.3 Summary

Dynamics 365 Customer Service is a leading customer ...

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