CHAPTER 8Standardization with Service Manager
This chapter provides a brief overview of System Center 2012 R2 Service Manager. The topics covered in this chapter include
▪ Introduction to Service Manager
▪ Service Manager in action
▪ Insights from the experts
▪ How to learn more
Introduction to Service Manager
IT isn’t just about technology, it’s also about the people and processes that use those services. Employees don’t care about which Microsoft Exchange Server their Microsoft Outlook client gets their mail from, they just need to be able to get their mail so that they can do their job. They also don’t want to know the details of how mail servers are upgraded or patched, they just want the newest capabilities without any service interruptions. ...