CHAPTER 8Standardization with Service Manager

This chapter provides a brief overview of System Center 2012 R2 Service Manager. The topics covered in this chapter include

Introduction to Service Manager

Service Manager in action

Insights from the experts

How to learn more

Introduction to Service Manager

IT isn’t just about technology, it’s also about the people and processes that use those services. Employees don’t care about which Microsoft Exchange Server their Microsoft Outlook client gets their mail from, they just need to be able to get their mail so that they can do their job. They also don’t want to know the details of how mail servers are upgraded or patched, they just want the newest capabilities without any service interruptions. ...

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