Introducing Robotic Process Automation to Your Organization: A Guide for Business Leaders

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022

R. Fantina et al.Introducing Robotic Process Automation to Your Organizationhttps://doi.org/10.1007/978-1-4842-7416-3_3

3. Operating Model – Governance, Sponsorship, and Framework

Robert Fantina¹  , Andriy Storozhuk² and Kamal Goyal¹

(1)

Kitchener, ON, Canada

(2)

London, ON, Canada

 

Governance, sponsorship, and framework will be major factors in success. We will describe what roles within a typical organization should be involved and what their responsibilities will be.

James Chen, writing in Investopedia, describes governance in this way: “Corporate governance is the system of rules, practices, and processes by which a firm is directed and controlled. Corporate ...