1 Projects and Operations

After reading this chapter, you will be able to:

•  Define how projects and operations are different.

•  Describe how IT projects differ from non-IT projects.

•  Explain the value of project management for IT projects.

•  Define key terms in project management.

Welcome to the world of information technology project management. In reading this book, you will find that managing IT projects can be highly rewarding and, often, equally frustrating. You will discover that project team members, project customers, and other project stakeholders can be very easy to work with and at the same time can be very challenging. It is not uncommon in project management to get a high-priority project from upper management one week and ...

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