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Introduction to IT Project Management by Frank Parth, Cynthia Snyder

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8 Quality Management

After reading this chapter, you will be able to:

•  Discuss quality management.

•  Describe the differences between product and project quality.

•  List the contents of a quality management plan.

•  Discuss the components of an IT quality management effort.

•  Describe how a testing program fits into the IT quality effort.

A DISCUSSION OF QUALITY MANAGEMENT

If you were to walk up to an IT project manager and ask if he or she is ensuring that the project turns out a high-quality product, you most likely would get a puzzled look and a response like, “Yes, of course I am.” However, if you asked to see the quality management plan (QMP), the project manager would likely get an embarrassed look and reply, “We haven’t written one.” ...

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