8 Quality Management
After reading this chapter, you will be able to:
• Discuss quality management.
• Describe the differences between product and project quality.
• List the contents of a quality management plan.
• Discuss the components of an IT quality management effort.
• Describe how a testing program fits into the IT quality effort.
A DISCUSSION OF QUALITY MANAGEMENT
If you were to walk up to an IT project manager and ask if he or she is ensuring that the project turns out a high-quality product, you most likely would get a puzzled look and a response like, “Yes, of course I am.” However, if you asked to see the quality management plan (QMP), the project manager would likely get an embarrassed look and reply, “We haven’t written one.” ...
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