Forums and question and answer sites
Forums, at their heart, allow people to post topics and for others to reply. Discussions are usually grouped together by topic. A spin-off of the Internet forum is the question and answer site. People certainly post questions and look for answers within forums. However, there are sites dedicated to question asking and answering, usually with less support for sustained discussions and more support for highlighting the best answer. This chapter presents an overview of the different types of information people share on these sites and how to find those people.
Long before Facebook, Twitter, or even “old” ...