15The Support Manager Role

This chapter describes the support manager’s role. If you have been assigned this role, the chapter gives you helpful pointers on how to perform it most effectively. The topics covered are

Image The support manager’s goals

Image Helpful support manager skills and abilities

Image The support manager’s principal activities

Image The support manager’s ...

Get Introduction to the Team Software Process(SM) now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.