Chapter 23–Who Can We Trust?
In this final chapter on trust, we examine further some of the trust issues that have sprung up lately and why they have proven to be so toxic. We will see why businesses give us products and services for free and how we have become to expect this online. Further we will also see the self-destructive nature of the security industry as analysts strive to be the first to hack new and popular devices – sometimes rendering them irreparably damaged in the eyes of the consumer. Finally, we will close with an introduction to the neutral Online Trust Association and a brief discussion on their goals and aspirations.
In this chapter the reader will learn:
- Why trust is such an issue between business and consumer
- Why businesses ...