iPhone Issues
Our first category of troubleshooting techniques applies to an iPhone that’s frozen or otherwise acting up. The recommended procedure when this happens is to perform the seven Rs in sequence:
Recharge your iPhone
Restart your iPhone
Reset your iPhone
Remove content from your iPhone
Reset your iPhone’s settings and content
Restore your iPhone
Renew your iPhone in Recovery mode
If your iPhone acts up on you — if it freezes, doesn’t wake up from sleep, doesn’t do something it used to do, or in any other way acts improperly — don’t panic. This section describes the things you should try, in the order that we (and Apple) recommend.
If the first technique doesn’t do the trick, go on to the second. If the second one doesn’t work, try the third. And so on.
But first . . .
But before ...
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