Chapter 15. When Good iPhones Go Bad

In This Chapter

  • Fixing iPhone issues

  • Dealing with network and calling problems

  • Eliminating that sinking feeling when you can't sync

  • Perusing the Apple Web site and discussion forums

  • Sending your iPhone to an Apple Store

In our experience, iPhones are usually reliable devices. And, most users we talk to report trouble-free operation. Notice our use of the word most. That's because every so often, a good iPhone goes bad. It's not a common occurrence, but it does happen. So in this chapter, we look at the types of bad things that can happen, along with suggestions for fixing them.

What kind of bad things are we talking about? Well, we're referring to problems involving

  • The phone itself

  • Making or receiving calls

  • Wireless networks

  • Sync, computers (both Mac and PC), or iTunes

When Good iPhones Go Bad

After all the troubleshooting, we tell you how to get even more help if nothing we suggest does the trick. Finally, if your iPhone is so badly hosed that it needs to go back to the mother ship for repairs, we offer ways to survive the experience with a minimum of stress or fuss.

iPhone Issues

Our first category of troubleshooting techniques applies to an iPhone that's frozen or otherwise acting up. The recommended procedure when this happens is to perform the six Rs in sequence:

  • Recharge

  • Restart

  • Reset your iPhone

  • Remove your content

  • Reset settings and content

  • Restore

If your iPhone acts up on you — ...

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