Troubleshooting is more of an art than a science. That’s a polite way of saying that troubleshooting involves a lot of trial and error and doesn’t always work. By the time you’re troubleshooting, something’s already broken and it’s not working the way it should. If you ask for advice, you’ll probably get some obvious suggestion, even the one you’ve already tried, and your would-be savior may shrug and say, “That should have worked.”
If you’ve ever owned a luxury car, you’ve experienced “platinum service”—and the price that goes with it. But if you’ve extensively modified your car with aftermarket parts and you take it to the dealer for engine work, you will find it hard to get warranty service on your customizations.
The same goes for the iPhone. Walk into an Apple Retail Store Genius Bar and ask them if you can upgrade the firmware on your stock iPhone, and you’ll have no problem. Ask them how to rejailbreak your phone so you can continue to use it on T-Mobile after you upgraded to the Beta 3.1b firmware with cut-and-paste that you got off Pirate Bay, and you’ll get the iColdShoulder.
This chapter presents the self-help and community support that you can get for your hacked iPhone. Some of these tools are basic—and similar to what you’ll get if you step through the troubleshooting steps on Apple.com. But Apple’s advice doesn’t take into account the system-wide skinning you’ve done—not to mention other wild things you might have done, ...